Cerumi Fashion Limited
Please read this policy carefully before you place an order with us.
When We Offer a Refund
We will issue a refund if we are at fault:
- The item you receive is faulty, damaged, or defective.
- We deliver an item that is different from what you ordered or from what we advertised.
- We cancel your order before it ships.
When We Don’t Offer a Refund
We do not offer a refund for these cases. You can request an exchange instead:
- You change your mind or picked the wrong size, and the item you receive matches your order and is in perfect condition.
- Your item was custom made or made to order, once it matches what you asked for.
How Refunds Are Paid
If you are owed a refund, we pay it within 3 to 5 working days. We pay into the account you used to make the payment, or an account that carries your name.
Exchanges
You can exchange your item under these conditions:
- You notify us within 24 hours of receiving your order.
- The item has not been worn or torn and is in the same perfect condition you received it in.
How to Request a Refund or Exchange
Reach out to us within 24 hours of delivery through:
- Email: info@cerumi.com
- Phone call: +234 913 056 2054
- WhatsApp: +234 913 056 2054
- Instagram DM: @cerumifashion
Please include clear photos or a video showing the item and the reason for your request.
Need Help?
If you have any questions about a refund or exchange, email us at info@cerumi.com.